Privacy Policy

Last updated: 1st September 2025

At Starry Moments, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect the following information when you visit our website or place an order:

• Personal details: name, billing address, delivery address, email address, phone number.

• Order details: personalisation information you provide (e.g. names, dates, times, locations).

• Payment details: payment is processed securely via third-party providers (e.g. Shopify, PayPal, Stripe). We do not store or have access to your full card details.

• Technical information: IP address, browser type, device type, and website usage (collected via cookies).

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Provide customer support and respond to enquiries.

• Improve our website, products, and services.

• Send updates or marketing emails (only if you have opted in).

We will never sell or rent your personal information to third parties.

3. Sharing Your Information

We may share your data with trusted third-party service providers where necessary, for example:

• Payment processors (to handle secure payments).

• Delivery couriers (to ship your order).

• Website hosting and analytics providers (to operate and improve our site).

All third parties we work with are required to keep your information secure and use it only for the purpose of providing their service.

4. Your Rights (UK GDPR)

You have the right to:

• Access – request a copy of the personal data we hold about you.

• Rectification – correct inaccurate or incomplete information.

• Erasure – request deletion of your personal data where legally possible.

• Restriction – limit how we process your data.

• Objection – object to certain types of processing, including direct marketing.

• Data portability – request transfer of your data to another service provider.

To exercise your rights, please contact us at [your email].

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help us analyse website traffic, remember your preferences, and personalise content.

• You can manage or disable cookies through your browser settings.

• Some features of the website may not function properly without cookies.

6. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, tax, and accounting requirements.

7. Security

We take appropriate security measures to protect your personal data from loss, misuse, or unauthorised access. However, no method of transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how we use your personal data, please contact us:
Email: support@starrymoments.co.uk
Address:

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.